MEMBERSHIP POLICIES
PAYMENT POLICY
BUDGET-FRIENDLY DRAFT DATE OPTIONS FOR ALL!
The CLEVELAND COUNTY FAMILY YMCA now offers (4) four draft date options for the convenience of those paying with monthly automatic bank withdrawal! Select the 1st, 10th, 15th, or 25th of the month for your membership payment. It's up to you!
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PAYMENT METHODS
Monthly Automatic Bank Withdrawal
The easy way to enjoy a worry-free Y membership is to pay as you go from your checking, savings, or credit card account. The account of your choice is debited once per month on the 1st, 10th, 15th, or 25th of each month. Manual cash, check and credit card payments are not available.
Semi-Annual
Dues may be paid in full upon joining and again in six months. Payment is accepted via cash, check, or credit card. We accept MasterCard, VISA, Discover, and American Express. Photo ID is required for payments by credit card or check.
Annual
Dues may be paid in full upon joining and yearly thereafter. Payment is accepted via cash, check, or credit card. We accept MasterCard, VISA, Discover, and American Express. Photo ID required for payments by credit card or check.
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SERVICE CHARGE
A $25 service charge is applied to all returned checks and returned drafts. Prices and fees are subject to change with a 30-day notice.
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JOIN FEES
A one-time, $50 Join fee is applied to new memberships and all membership reinstatements that have been expired for more than 60 days. Members who belonged to another Y may be eligible to have the join fee waived. A letter of good standing from the previous Y must be provided.
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HOLD POLICY
You may place your account on hold for a maximum of 3 months. During your hold period, you will be charged a $10 a month administrative fee. This fee will be deducted from your preferred payment method on file on the same day your membership draft would normally occur.
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REFUND POLICY
Refunds are not given for membership fees or joining fees. Program fees will be refunded in two cases: major illness or if the Y cancels a program that a participant has already paid to attend.
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CANCELLATION POLICY
We want you to have an excellent experience at THE CLEVELAND COUNTY FAMILY YMCA. To help us serve you better, we ask that you speak with a staff member before you cancel your Y membership. If there is a problem, let our staff try to solve it.
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If you decide to cancel your membership, a Y cancellation notification form must be submitted at least 10 days prior to your next draft date to avoid being drafted the following month.
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There are only 2 valid ways of canceling your CLEVELAND COUNTY FAMILY YMCA membership. All membership cancellations must be written and submitted via email to perez@ymcanorman.org or in person at the Member Information Center.
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YMCA OUTDOOR POOL POLICY
If the heat index according to the weatherbug app is 105-109, the outdoor pool will remain open with a safety break of at least 10 minutes each hour. If the heat index is 110 or higher, the outdoor pool will be closed.